To access Raw & Summary (site statistics) Logs:
• Login to your account control panel
• Scroll over the Hosting tab and select Hosting Services
• From there select Logs
o Site Statistics may be saved for 3 months, 6 months, 1 year or forever
o Raw Log files may be saved for 1 month, 3 months, 6 months, 1 year or forever
Each account has access to its raw log files, including access and error logs. These logs can be downloaded via FTP and are compatible with 3rd-party log analyzers, including WebTrends.
Raw logs are kept for a minimum of 7 days. To download these logs, connect to your /logs directory with FTP. Files are named accessYYYYMMDD.log.gz. The latest version of WinZip can uncompress these files.
The raw error log (consisting of the last 7 days) is found at /logs/error.log.