In the event you have misplaced your
password, we can forward "Password Recovery Instructions" to the email address
listed on file in your account. This will allow you to update your password and
login to your control panel.
If the email address on file in your account
is no longer valid, you will need to complete an "Email Address Change
Request". To access this form online, please visit the following
link:
https://tierra.net/html/forms/email_change_request.pdf
You
will need to provide your new email address along with proper verification from
the current "Legal Owner" or administrative contact on file in your account. Fax
your documents to us at 858.560.9417.
You can also scan and email your request to us via our support address "support@.com".
The option to send your request via
postal mail is allowed, however, please note that there will be a delay if you
choose to use this option. You can mail completed paperwork to:
P.O. Box
502010
San Diego, CA 92150
After the update has been made, we will forward "Password Recovery Instructions" to the new email address as specified on your form. There is no charge for this service.