How do I check the amount of space my mailbox is using?
You can check your Resource Usage from within your control panel online. Keep in mind that it is updated once daily, therefore any changes made to your mailbox (i.e. deleted email or folders) will not be visible in this section until tomorrow. To access the Resource Usage, select the Hosting tab from the blue menu bar in your account then choose the option for Resource Usage from the drop down menu. Select the link to View Real Time Breakdown of Disk Usage to proceed. To view the space used for a mailbox, scroll down to the "/mail" directory.
How do I set up a new email service?
To set up a new email service, please login to your control panel at {LOGINLINK} and select on the Email tab from the menu bar then locate the Add New Email Service menu on the top right-hand side of the page. Select the service you wish to add from the drop down menu and select the Add button.
How long before I can use my new mailbox?
Please allow at least 30 minutes for your new mailbox to be created. Before checking your mail with your POP email client, send yourself a test message to ensure the mailbox is functioning properly. This message will also initialize the mailbox. After sending a message, wait a few seconds, and check your mail.
How do I configure my Domain Support email accounts to another email client, such as Microsoft Outlook?
Once you have set up your email accounts in the control panel, there will be a corresponding "How To Use" icon for each email account, located to the left-hand side of the mailbox, which will give you specific information about setting up most standard email clients to give you the ability to send and receive email messages. You can use popular email programs such as Microsoft Outlook or Eudora to check your email. We also offer a web based application by selecting the "Webmail" icon.
I can check my email account, but I cannot send email.
Recently ISPs have started blocking pass-thru SMTP (email) traffic from their systems. This means that you likely cannot use mail.yourdomain.com to send out email. ISPs which currently partially or fully block include (Mindspring, GTE, Sprint, Prodigy, and others). Most email clients use 25 as the default SMTP port. To change your outgoing SMTP port number, please visit the "Alternate SMTP Port" documentation located at "https://www.domainsupport.net/help/doc/email/alternate_smtp_port".
I keep getting an error message when checking email that says my password is wrong, but I am sure I typed it in correctly.
This typically means that some piece of email is corrupting your email account and this is the standard default message that appears. Email corruption is typically related to a large attachment. To solve the problem, contact our Customer Support and describe the problem, the exact error message, and ask us to please check your email account for corruption.
To change your MX record, please login to your control panel and select on the "MY ACCOUNT" tab then choose the option to "MANAGE DNS". Select the domain you wish to work with and click the "GO" button. Locate the "ADD NEW RECORD" drop down menu and select the appropriate record that you would like to add. Enter the record information then select the "EDIT" button to continue. DNS records take 1-4 hours to update.
Do you offer any email "spam" filters?
Domain Support offers an email filtering system standard with all accounts. With this system, you can:
-Specify lists of email addresses and domains from which to always REJECT mail
-Specify lists of email addresses and domains from which to always ACCEPT mail
-Specify various levels of "smart" spam detection
-Specify what to do with mail that is identified as junk/spam email
This email filtering system works on email accounts only and these settings will affect all of your email accounts. Email aliases are not subject to email filtering unless their destination is a Domain Support email account.
While this system can reduce the amount of junk mail you receive, we must remind you that no email filtering system can be 100% effective.
If you choose to use the "smart" or extreme spam detection options, there is a small chance for error, and occasional "real" pieces of mail may be filtered. Because of this, we recommend that you start with conservative settings, and gradually fine-tune your settings to meet your needs.
To setup your spam filter, visit your account control panel, select on "EMAIL" then select on the "SPAM" icon located to the left of each mailbox. You can also access your Spam filters for each individual box by logging in at "http://tierra.net/login and selecting "Email Administration".
Can I attach files into my autoresponder response? How large can an autoresponse be?
There is no provision for attaching files into an autoresponse. The typical method is to email a username and password to a restricted area, rather than emailing the file itself.
Autoresponders are limited to 32K in size.
Can my employees manage their own email account settings without having access to my control panel?
Yes. Your employees can visit their "Email Account Administration" control panel at the following login:
https://www.domainsupport.net/login <----change to be branding specific
From this control panel they can update their password, filter settings, vacation auto-responders and more. They will not have access to your main account control panel through this interface.
When sending email, what is the maximum size an attachment can be?
The maximum size is 25mb though you may have difficulties sending attachments that size or smaller. We recommend that you either use the "Webdropbox" feature (accessible from the "FREE CGI" section of your control panel) or FTP the file to your website for another person to download as good alternatives for sending attachments.
Do I have the option of setting a "Global Email Forward" for my domain?
Please note that we do not recommend using global mail forwards, as they are often the targets of large amounts of unsolicited email. For spam control reasons, you must point your global email forward at an existing mailbox on our system. If you do begin to receive a high volume of Spam, you can remove your "Global Email Forward" by logging into your account and selecting on the "EMAIL" tab then choosing the option for "EMAIL SERVICES". Select the trash can icon located to the right of the mail service to remove.
Yes, we support SPF records, or "Sender Policy Framework" that helps verify email that actually originated from the you, the real sender. Often times, you will receive Spam that seems it was sent directly from your domain name, which you obviously did not send. This is called "Phishing" and using the SPF record along with Greylisting can help prevent this problem.
You can add an SPF record from within your control panel by logging in and selecting on the "MY ACCOUNT" tab then choosing the option for "MANAGE DNS". Select your domain name from the drop down menu and click "GO". From the "ADD NEW RECORDS" menu, select "TXT" to proceed.
How do I extract the email headers from an email?
Email headers allow you to see the complete path of an email message from a sender to a recipient. While they can be forged and unreliable, a good set of headers indicates the sender, the connections and possible delays between the mailservers involved and ultimately the recipient.
Depending on the email client you are using, the process to extract the email headers may be different. Below you will find instructions for several common email clients. If your email client is not listed, please consult your client help section for more information.
To view headers in Netscape 4.x Messenger:
1. Click View Menu 2. Select "Page Source"
To view headers in Mozilla (Netscape 6+) Mail:
1. Click View Menu 2. Select "Message Source" 3. This displays the source text for this message only.
To view mail headers in Microsoft Outlook Express 4, 5 and 6:
1. Click the "File" menu 2. Click "Properties" 3. Click the "Details" tab 4. Click "Message Source"
To view mail headers in Microsoft Outlook 98 and 2000:
1. Open the message in a separate window 2. Select "View" then "Options" 3. Copy the text in the "Internet Headers" window
To view mail headers in Outlook Express for Macintosh:
Select on the email message. From the "View" menu, choose the "Source" option. In a new window, the email with full headers will appear. (possibly get screen shots of these)
I accidentally deleted some email. Can this be redelivered?
Yes, we can redeliver email for a POP mailbox on our server. To deliver messages up to two weeks back, a $10 fee will be charged. If you need your email redelivered to a specific day, a $50 fee will be charged.
How do I change the password for my mailbox?
You have two options when it comes to changing your mailbox password. First option is to login to your main account and select on the "Email" tab then choose the option for "Email Services" from the drop down menu. Locate the mailbox you wish to work with and select on the pencil and paper edit icon located to the right of the mailbox. Delete the current password listed and enter a new password. Keep in mind that passwords must contain at least six characters and at least one number to be accepted by the system. Changing your mailbox password will ONLY change for your mailbox, not for your main account.
The second option available to change your mailbox password is to login to your mailbox administrative panel separately. This is good for businesses who do not provide the main account password to their employees. Visit our main login screen and select the option for "Email". Enter your full email address and current password into the login screen to proceed. The option to update your password will be available directly after logging in. If you have completely forgotten your mailbox password, you will need to contact the individual who manages your main account. They have access to all mailbox passwords. We cannot provide a mailbox password to anyone unless they know their main account password.
I have hosting elsewhere but email services with your company. How do I configure my DNS to route my mail properly?
This sounds complex, but it is actually fairly simple process.
Follow these steps:
1. Login to account with us and select "Hosting" then "Hosting Services". IP address of your hosting package can be found on the center of this page. Make a note of the IP address.
2. Contact your main hosting company and ask them to set up an "A" (Web Alias) record for "mail.yourdomain.com" to point to the IP Address associated with the hosting package you have with OUR company.
3. Also, ask your hosting company to set up an "MX" (Mail Exchange) record to point to "mail.yourdomain.com".
Example:
Your IP address with our company is 216.455.37.21
"A" Web Alias Record will look like this: mail.yourdomain.com pointing to 216.455.37.21
"MX" Mail Exchange Record will look like this: yourdomain.com pointing to mail.yourdomain.com